Return and Refund Policy

At BuyMe.com.bd, customer satisfaction is our top priority. We want you to be happy with your purchase, but if you’re not, we are here to help! Please review our Return and Refund policy below.

1. Return Eligibility

You can return your product if:

  • The product is unused and unopened.
  • The product is in its original condition with tags attached.
  • You have received the wrong item or damaged/defective items.

Non-Returnable Items

  • Products that have been worn, washed, or damaged after delivery.
  • Personal care items, intimate products, or products with hygiene seals that have been opened.
  • Discounted/clearance items (unless damaged or defective).

2. How to Initiate a Return

  • Step 1: Contact our customer service team within 7 days of receiving your order.
  • Step 2: Provide your order number and reason for return.
  • Step 3: Our team will guide you through the return process.

3. Refund Process

  • Once the returned item is received and inspected, we will issue a refund to your original payment method.
  • Refunds will be processed within 7-10 business days.
  • If the product is found to be defective or damaged, we will also cover the return shipping costs.

4. Exchange Policy

  • If you’d like to exchange an item, please contact us within 7 days of receiving your order.
  • Exchanges are subject to availability of the new size or product.

5. Shipping Costs

  • Return Shipping Fees: If the return is due to a defect or an error on our part (e.g., wrong item, damaged item), we will cover the return shipping fees.
  • Non-Defective Returns: If you simply change your mind or order the wrong item, the customer will be responsible for return shipping fees.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will either replace the item or issue a full refund.

7. Contact Us

If you have any questions or concerns about returns or refunds, feel free to reach out:

Thank you for shopping at BuyMe.com.bd! Your satisfaction is our priority, and we aim to make every return and refund process smooth and easy.